We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. Our friendly and knowledgeable sales staff is available to help you find the clothing and accessories that best fits your needs. You can shop with confidence at Petsurge.com as we have served more than 10.000 costumers satisfied through worldwide.

Petsurge.com Exchange (Size/Different Product) Procedure

To return a product, please follow the steps outlined below.

1. Obtain a Return Authorization Number (RA#) within 3 days of the original received date in our contact us form.

2. Please provide the following information when requesting a RA#: Original order number (located on packing slip), name of product being exchanged, reason for exchange, purchased date, your name, daytime telephone number and e-mail address.

3. Verify that all clothing and accessory is in the original packaging and that all components and accessories are included. Even though its in the original package, the poor packaged product WILL NOT BE EXCHANGED TO NEW PRODUCT OR WILL BE ASKED TO PAY FOR CLEANING FEE.

4. For your protection, please use a "traceable" shipping method.

Please address the exchanging package/envelope to:

5. Ship the merchandise within 5 days of issuance of the RA#. Print the RA# clearly on the outside of envelop/package. ENVELOP/PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.

6. EXCHANGED PRODUCTS WILL BE SENT TO BUYER BY BUYERS OWN EXPENSE. Buyers can send the Pre-Paid envelop or $4 USD with money order or through paypal: sales@petsurge.net. However not meeting these requirements can result on delayed shipment to buyer.

7. Exchanged product will be shipped to buyer within 3 to 7 business days.